Today, I woke up and found the Streamyx internet dead. The DSL light was stable so I figured the fault must have been on TM's side.
I had to look up their number on the iphone's 3G connection as I knew if I called 100 they would just redirect me. When I reached their automated service and keyed in my phone number, the automated voice said there was a service disruption in my area.
me: I would like to lodge a complaint, I can't access the internet.
TM.Net: okay sir, we checked and there is a major service disruption in your area.
me: okay, how long before service is restored?
TM.NET: they would have to lay new cables so it would take about 2 weeks...
me: WHAT?!!!
TM.NET: erm, maybe 1 week like that...
me: okay, I want a rebate. Please give me a complaint number
TM.NET: Okay sir, your number is XXXXXX. Maybe after 1 day the service will be restored. They will call you to let you know.
So from 2 weeks of service disruption down to 1 day? Okay. Their estimates are waaaaay of.
Now I'm down to tethering my iphone to surf. I only have a 1G allowance and I probably used up half of it already. Damn it.
UPDATE:
LOL, this is damn funny. After I wrote this, I disconnected my iphone's tethering and connected back to my wifi and lo and behold, my internet was back up!
So now, the service disruption when down from 2 weeks to a few hours!
Showing posts with label streamyx. Show all posts
Showing posts with label streamyx. Show all posts
Thursday, March 10, 2011
Thursday, June 25, 2009
Wrong Number
When I first moved into my apartment, I was considering what type of internet connection I was going to get. At first, I got Celcom wireless broadband but that turned out to be a really bad idea. It turns out that Maxis and Celcom's wireless broadband do very badly in the Klang Valley, too many users.
I remember calling Celcom to complain and they said they will add more capacity in my area but I have to wait 3 months, I then asked them why should I pay 3 months for a service I'm not getting? They said, it's actually a mobile device and it wasn't meant to be used in only one place. So I cancelled it right away.
In the end, I when back to Streamyx. It turns out Streamyx is still the most stable and fastest I've tested.
Now, with my Streamyx, I also had to apply for a phone line. Since my wife and I both use handphones, we both don't use a fixed line anymore. The streamyx customer service representative at their shop said I could pick a number so I looked through it.
I picked a number with a few repeating numbers so it's easy to remember. I didn't tell anyone except our families the phone number since I figured no one will ever call me on the fixed line. A few days after installing the line, the phone started ringging and I started getting calls from Telekom staff who kept asking me if wanted to register Streamyx. The customer service rep did warn me about "people" calling to ask but I didn't realize it was going to be like 3-4 times a day.
In the end, it did stop but I now get calls wrong number calls. If the house phone rings, it's most certainly a wrong number. I think picking a nice number has its drawbacks, I think my number must be similar to other people's office number because I keep getting people calling asking for strangers.
Previously, in my old house, I had a land line in my room too for the Streamyx. I think the number was similar to a sundry shop near my house so people kept calling the phone asking for sundry goods to be delivered to them. Once, the phone rang and I got fed up and I just picked it up and hang it up again. The second time it rang, I picked it up and an old lady screamed "why you keep hanging up? I want to order my groceries!".
I want to unplug the phone but I have to keep it for emergencies. Sometimes the Maxis reception in my study room is bad, so my wife calls the house phone to get me.
I remember calling Celcom to complain and they said they will add more capacity in my area but I have to wait 3 months, I then asked them why should I pay 3 months for a service I'm not getting? They said, it's actually a mobile device and it wasn't meant to be used in only one place. So I cancelled it right away.
In the end, I when back to Streamyx. It turns out Streamyx is still the most stable and fastest I've tested.
Now, with my Streamyx, I also had to apply for a phone line. Since my wife and I both use handphones, we both don't use a fixed line anymore. The streamyx customer service representative at their shop said I could pick a number so I looked through it.
I picked a number with a few repeating numbers so it's easy to remember. I didn't tell anyone except our families the phone number since I figured no one will ever call me on the fixed line. A few days after installing the line, the phone started ringging and I started getting calls from Telekom staff who kept asking me if wanted to register Streamyx. The customer service rep did warn me about "people" calling to ask but I didn't realize it was going to be like 3-4 times a day.
In the end, it did stop but I now get calls wrong number calls. If the house phone rings, it's most certainly a wrong number. I think picking a nice number has its drawbacks, I think my number must be similar to other people's office number because I keep getting people calling asking for strangers.
Previously, in my old house, I had a land line in my room too for the Streamyx. I think the number was similar to a sundry shop near my house so people kept calling the phone asking for sundry goods to be delivered to them. Once, the phone rang and I got fed up and I just picked it up and hang it up again. The second time it rang, I picked it up and an old lady screamed "why you keep hanging up? I want to order my groceries!".
I want to unplug the phone but I have to keep it for emergencies. Sometimes the Maxis reception in my study room is bad, so my wife calls the house phone to get me.
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