Sunday, January 16, 2011

Proton Saga BLM power steering problem

Last week, I finally got my power steering repaired. It took almost a month to get it changed.

A few months ago, I started noticing that my car was making wierd sounds when ever I took a corner. After awhile, the sound started getting louder and louder until I couldn't take it anymore and I made an appointment with Proton at the Mutiara Damansara service centre.

The guy said it was the power steering and it they will change it for free since it's covered under warranty. It was leaking fluid and the resevoir was almost empty. The only problem was that they didn't have the spare part and told me they would call me back when they had one. They topped out the brake fluid and said that should last.

So I waited... and waited. After forgetting about it I called back a few weeks later and the guy said he tried calling me a few times but could never get through. He said, they had the parts for a few weeks already and if I didn't come by the next day, they would have to give it to someone else and order another one. So on the day same, I rushed to the place by 1PM to get it changed.

So after they changed it, I asked the Proton service personnel what happened to the power steering, he said it was probably a manufacturing defect and it was ejecting fluid everytime I made a turn. They also did the alignment for me for free. If I knew they were going to do the alignment for free, I wouldn't have paid for it the last time.

Anyway, I'm pretty happy with the Proton service. I would rate it 7 out of 10 but I'm only speaking about the Mutiara Damansara service centre. I never been to any other service centre. I find that the staff are always courteous. Even during their lunch break, they take the trouble to find the person I'm looking for which I really appreciate. I'm lucky I guess that I never had any bad experience with Proton.


Anonymous said...

proton cars are of low quality. buy one & you'll regret it.

akeem said...

'low quality' if compared with CBU / CKD? came on, compare apple to apple la. others also got defect but they properly hide it.

Anonymous said...

I travelled frequently on north south highway. I saw many new mercs breakdown. Irony, very seldom proton.