Monday, August 24, 2009

Proton Saga service after 1000KM



I when to the Proton Service centre in Mutiara Damansara in the morning to send my Proton Saga for the first 1000KM service. I told them there was 3 things I needed them to check on.

1. Fuel mileage was very low. 7KM/L for city driving, and 11KM/L for highway.

2. Back window level was hard to wind. Needs lubricant.

3. One of the key has a cracked plastic casing. When I received the key, there was a hairline crack where the screw is. I think it was screwed too tight so it cracked. Now the crack is getting bigger and bits of the plastic fell of.



I got there at 10AM and I only had to wait 30 minutes before they took the car from me to inspect. They said it would be ready by 1PM so I said I'll walk to The Curve to wait then.

Walked around the curve and surfed the internet at the Starbucks until they send an automated SMS to tell me it was done.

When I got back to the service centre at 1:30PM, they said they were closed for a break. So I hung around some more waiting for the guy. He finally came back from his break and I asked him what happened.

For my first complain, they did engine tuning. The second complain, he didn't explain (I also forgot to ask). The third complain, he said he has to speak to my dealer (Raymond) since Raymond not around, that one they will call me back. Anyway, there's no stock for the spare key. Probably next week only they will have.

I called Raymond and told him to follow up with the customer service guy (Mu'azd, odd name, never heard before). I paid RM117 for the first service. Small things like topping up cleaning fluid for the wiper also they charge me. I remember using it less than 10 times only, that also by accident because I keep thinking it was for the signal.

Anyway, I spoke to another customer service guy about the fuel mileage problem. He said a lot of other customers also complain about the high fuel consumption in city driving. He said, it's 23-24 sen per KM. Not sure how to convert that to KM/L ratio. Anyway, that one also probably based on old fuel price.

He said, the car does well on the highway and I would have to agree, it's just the city driving that it does quite bad. The car if it's driven above 3000RPM, it does well. He said it's got to do with the high gear ratio. In stop go traffic, we have to constantly get it from low to high gear. It stays in the low gear quite often.

After the service, I drove straight to a car wash in Aman Suria. Normally, I wash my car at a petrol station or at one of those open car wash. Today, I decided to try one of those car salon shops there. Its still the same price, RM10 so I gave it a try.



A bit of an improvement over the other car washes I tried. The guy actually used a brush to brush of the dirt on the dashboard. So that helps. Normally, they just wipe with a dirty old rag.

I think I'll try one of those other car salons. Someone told me there's one in Aman Suria that has a RM50 per month unlimited car wash. That means, you pay RM50 and you can was as many times as you want. I think it's worth it if you wash at least once a week.

10 comments:

UCCS2023-CSY2S2 said...

Hi.Can call me? Because tomorrow I will make the down payment for my new Proton Saga M-Line Auto Transmission. Now I still worried the fuel consumption. I really afraid if the new car causing me loose money on fill petrol. Thanks.

UCCS2023-CSY2S2 said...

Hi.I will make the down payment for my New Saga Auto MLine by tomorrow. Can email me your contact so that I can understand more for this car. Thanks.
My Contact: 016-3178398

luxen said...

Don't worry about the fuel economy. If it really bothers you then get the manual version. I like my auto for the stop go city driving. It's a good car. The problems are minor (my passenger door hard to open from outside). Other than that, you get good value for the money you pay.

UCCS2023-CSY2S2 said...

Hi.Thanks for your advice. Actually I thought you having the big problem on the fuel consumption e.g. 11KM/L in city drive which is considering huge petrol usage to everyone. Is it really truth since you bought the car until now?

I also have same goal with you to buy Saga auto because of nowadays the city traffic is very terrible. My leg feeling pain after driving a period on manual transmission of vehicle. Sometimes, traffic jam also happen on certain highways in Malaysia.

Have a nice days. Thanks.

Rdgs,
HO (016-3178398)

UCCS2023-CSY2S2 said...

Hi.Thanks for your advice. Actually I thought you having the big problem on the fuel consumption e.g. 11KM/L in city drive which is considering huge petrol usage to everyone. Is it really truth since you bought the car until now?

I also have same goal with you to buy Saga auto because of nowadays the city traffic is very terrible. My leg feeling pain after driving a period on manual transmission of vehicle. Sometimes, traffic jam also happen on certain highways in Malaysia.

Have a nice days. Thanks.

Rdgs,
HO (016-3178398)

central polytechnic said...

Hi, i just saw ur blog, as i'm searching for service center for my saga 1000km service.I have booked appointment @ damansara jaya.do you have any idea on that, and any recommended service center.
Thanks

luxen said...

I haven't tried the service center in Damansara Jaya before. I only go to the one in Mutiara Damansara because it's supposed to be their main service center.

Service is pretty good and The Curve is just a walk away. Can sit there at starbucks while waiting.

Kee said...

Hi, when u did your second service?
After 3 months or you wait until meter reach 5000KM?

luxen said...

I waited until it reach 5000KM, it was definitely more than 3 months since I only drive short distances.

Akira The GreAtT said...

hi luxen,

what day that you went to this service center.
is it open on saturday?

got any idea where to know the working days and operating hour of this service center?